During the 30 days following the delivery of your order, you may request a refund of regular-priced items. For items purchased with a promotional voucher or at a discount, you have 14 days to request a refund. All items that are custom, bespoke, or made upon request are a final sale.

The easiest way to request a return is through your customer account. To do so…

1. Log in to your account, or create an account using the same email you used to place your order. You can do so from this page.

2. Navigate to the order you wish to return and submit the return form.

3. Our team will reach out to you shortly with a return authorization and further instructions.

FRAMA reserves the right to refuse any returns that have been shipped without a request. Products must be returned in unused condition with all labels and original packaging fully intact and in a re-sellable condition. FRAMA cannot accept returns where labels have been removed or products opened. 

All exchanges are subject to availability. If we have the item you wish to exchange in stock, we are happy to facilitate an exchange for you. 

The cost of return shipping in the case of a refund or exchange is to be covered by the purchaser. We are unable to provide prepaid shipping labels for returns at this time.

Refunds for returned merchandise will be made within two weeks from the date of receipt of the product to the original purchaser’s credit card. Note that the original shipping cost, duties, and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. 

Items purchased online cannot be exchanged or refunded at our stores.

For questions about the return process, contact shop@framacph.com

DAMAGED GOODS & WARRANTY

Please note that many of our products are hand-made and therefore each possess unique characteristics. Small imperfections are often inherent to the natural materials we work with and are what makes each piece unique. However, if your item arrives damaged in any way we urge you to reach out to us immediately.

If your item(s) appear to be damaged or have been broken during transportation, please submit a claim request. To do so…

1. Log in to your account, or create an account using the same email you used to place your order. You can do so from this page.

2. Navigate to the order you wish to submit a claim form and click the SUBMIT CLAIM button.

3. Upload a photo of the damage, the box, and item label and describe the issue.

4. Our team will reach out to you shortly with a return authorization and further instructions.

Damaged goods must be reported immediately upon receipt of goods.

Faulty items will be replaced by the same type of product, subject to availability.

We offer a 2-year warranty on all furniture products, subject to assessment on usage. For information on how to best care for our products and achieve optimal longevity, visit our material care guide.

For questions about the claims process, please email claims@framacph.com